Last updated: August 24, 2026

P24K Dresses Store Policies

Shipping Policy

P24K Dresses currently ships within the United States.

Orders are typically processed and delivered within 3–5 business days. Business days do not include weekends or holidays.

Once your order has shipped, tracking information will be provided when available.

Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Return & Refund Policy

We want you to be happy with your purchase from P24K Dresses.

Return requests must be made within 48 hours of receiving your order.

To qualify for a return:

• Items must be unworn and unused.

• Items must be unwashed and unaltered.

• All original tags must remain attached.

• Items must be returned in their original condition and packaging.

• Proof of purchase may be required.

To request a return, please contact us at info@p24k.com within 48 hours of delivery.

If your return is approved, we will provide return instructions and the appropriate return address. Please do not send an item back without receiving approval first.

Customers are responsible for return shipping costs unless an incorrect or damaged item was received.

Damaged or Incorrect Items

Please inspect your order immediately after delivery.

If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery. Photos of the item and packaging may be required so we can review the issue.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges, if applicable, are non-refundable.

Non-Returnable Items

We cannot accept items that have been:

• Worn or used

• Washed or altered

• Damaged after delivery

• Returned without original tags

• Stained with makeup, deodorant, perfume, or other substances

Items specifically marked Final Sale are not eligible for return or refund.

Exchanges

If you would like another size, color, or style, please contact us within 48 hours of delivery.

Availability is not guaranteed. Depending on availability, you may be asked to return the original item and place a new order.

Order Changes & Cancellations

Please carefully review your size, color, shipping address, and other order details before completing your purchase.

Once an order has been processed or shipped, we may not be able to cancel or modify it.

Sizing

Please review the sizing information provided with each product before ordering.

Sizing and fit may vary depending on the design, material, and manufacturer. If you need assistance choosing a size, please contact us before placing your order.

Contact Us

For questions about your order, shipping, returns, or products, please contact:

P24K Dresses
Email: info@p24k.com
Website: p24k.com

For privacy and security purposes, our physical business and return addresses are not publicly displayed. Approved returns will receive the appropriate return instructions.